PPT Slide
4. A large hospital has just hired you to design a technical help desk database application. The hospital has just standardized their complement of network PCs by acquiring 500 Pentium III 400 MHz workstations. Each workstation has an appropriate range of applications software already loaded.
The purpose of the helpdesk database is to track the problems that arise (hardware and software), the users who report them, and the person assigned to resolve the problem. The development of this helpdesk and the associated database was proposed to reduce response time, reduce paperwork, centralize problem resolution, and ensure appropriate follow-up.
Provide a conceptual design for this database application by creating an entity-relationship diagram.