IT Management Books Balanced Scorecard, Kaplan and Norton. This methodology is used by London Health Sciences Center and other hospitals. Business Information Technology Management: alernative and adaptive futures, Hackney R A & Dunn D Cases in Electronic Commerce, Huff, Wade et al. Corporate Information Systems Management, Applegate et al Data Warehousing: Using the Wal-Mart model, Paul Westerman. Westerman was project manager for Wal-Mart's first warehouse efforts. His book is very open about the many problems they had to deal with and how they were solved. He even includes Wal-Mart's data model. It explains how warehouses differ from production systems and practical, real world techniques for designing them. Digital Capital: Harnessing the Power of Business Webs, Donald Tapscott. From Control to Drift: The Dynamics of Corporate Information Infrastructures, Claudio Ciborra Information Ecology, Davenport Information Rules, Carl Shapiro & Hal Varian Leveraging the new Infrastructure, Peter Weill and Marianne Broadbent Mythical Man month, Fredrick Brook Rethinking management information systems: an interdisciplinary perspective, Wendy Currie and Bob Galliers Strategic Information Management, Galliers, R., Leidner, D. & Baker, B. (1999) The Social Life of Documents, John Seely Brown & Paul Duguid "Becoming a Technical Leader" by Gerald Weinberg. "Leveraging the new Infrastructure" by Peter Weill and Marianne Broadbent, ISBN: 0-87584-830-3, from Harvard Business School Press, Boston, MA The World Class IT Service Management Guide: see http://www.itbeheerplein.nl/tijdschriften/tijdschriftendetail.asp?id=12 0 for all details . ITIL, the IT Infrastructure Library, see http://www.itbeheerplein.nl/themas/themasdetail.asp?id=10