Module 1 Strand C1
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Module 1 Strand C1
Communication Skills
Listening
Listening IQ
Non - Verbal Communication
Communication Skills
"Attitude speaks louder than words."
What do you already know and understand about communication?
Exercise # 10
Communicating effectively fosters understanding.
Good communication skills are mutual respect skills. To have a complete communication each
person must "get" and "give"(Read the following article):
Promoting
Communication
A Pretest
of Communication Skills
This pretest is available for you to check out about your knowledge in this area. When you
have completed it e-mail to me a statement describing why you think it is particularly
important as a special education leader to be a good communicator.
Exercise # 11 Communication Profile
What are your communication behaviours? This Communication Profile will help you in reflecting about your personal communication behaviours. Complete the survey and then complete the following 'stem' and e-mail your response to in 20 words or less.
"I learned that ...........
E-mail me
Did you know? 
Of the time you spend communicating -
45% is listening
30% is speaking
16% is reading
9% is writing
Listening
"What you say may not be the message you send."
Good listening skills are essential for effective team functioning.
Listening is an art, a skill and discipline and like other skills it needs self-control. Hearing becomes listening only when you pay attention to what is said and follow it very closely.
Exercise #12 Recipe for Better Listening
You will need some assistance from a family member, friend or colleague to work with you through this exercise. You will also need a jar of peanut butter, a jar of jelly, a loaf of bread, a blindfold and a dull knife.
Instructions: Designate a sender to instruct and a receiver to make the sandwich.
Sprinkle in these Rules: Senders can speak but can't touch anything.
Receivers cannot speak and must wear a blindfold.
Mix Together: Talk, don't look; listen. Try to make an edible sandwich in five minutes.
Learn: The difficulty of one way communication.
Share the sandwich; talk about the experience and don't forget to clean up.
E-mail me a statement about what you learned/experienced about
communication and listening.
You demonstrate you are listening
by:
-Your body language
-Making eye contact
-Keeping your body open
-Echoing words
-Nods to your head
-Leaning toward the speaker
You listen to:
-Show your support and to help the other person relax
-Show you are accepting them and open to them
-Enable each one to speak and to be heard
-Be able to ask questions to clarify
-Check assumptions
-Restate or paraphrase
-Find the key points or issues
-Promote the silence necessary to encourage speech
-Know when to bring closure and when to test for agreements.
"In one of the Family Circus cartoon strips, the little girl looks up at her father who is reading the newspaper and says: Daddy, you have to listen to me with your eyes as well as your ears."
Exercise #13 Read the following article:
Communication Starts with Good Listening Skills
Then answer the question. - Why is it important for me as a special educator to be a good listener?
Ask five people you know to name three ways they
know someone is listening. Report your findings in a creative manner to ensure I am
"listening".
E-mail me
Listening I.Q.
Great listeners have many friends. They send messages of empathy, encouragement and acceptance - characteristics that make other people feel special.
Great listeners are influential in their social and work groups. Because they listen well, they know what's going on. Because they know what's going on, they tend to have more personal power and make better decisions.
Exercise #14 - Your Listening IQ
Take this IQ 'Test'....answer True or False to each of the statements.
1. Sometimes I interrupt a speaker to interject
what I need to say.
2. I anticipate what someone is about to say and finish the statement.
3. During a conversation, I am easily distracted by what is happening around me.
4. I feel uncomfortable when I look directly at a speaker for more than a few seconds.
5. I "tune out" speakers I don't agree with.
6. I am turned off by a speaker who uses words I don't know.
7. Sometimes I daydream while people are talking to me.
8. During conversations, while the other person is speaking, I like to plan what I want to
say.
9. I often pretend to be interested in what a speaker is saying even when I'm not.
Write a short reflective paragraph upon completion of the quiz.
Non-Verbal Communication
Often times, what we don't say matters most. We deliver powerful messages through our body (eye contact and positioning).
Exercise # 15 -Activity - Non-Verbal Communication
In order to enable you to experience non-verbal communication, this exercise will help.
Complete the survey you will find on Non-Verbal Communication.
Respond to the questions that follow this activity and e-mail them to me. Have fun with this!!!!!
Assignments